Turn Around Time
Since all items are made to order, our current turn around time is approximately 5 business days. You will receive an email once your package has been shipped out or ready for pickup!
With the nature of our products being handmade, all sales are final. If you have any issues however, please email us and we would love to accommodate! Please double check that you have applied a discount code prior to submitting your order and that the discount went through. Unfortunately we won’t be able to do a partial refund
Please double and triple check your shipping address and coupon code prior to submitting your order as we cannot edit your order once it is placed.
If choosing 'Canada Post letter mail no tracking', there is no way to track your package and we cannot determine an exact time of arrival, so your patience is much appreciated.
For international orders, choosing a parcel shipping option is recommended for a more accurate estimated shipping time.
Ava Bear Bowtique is not responsible for lost or stolen packages. If choosing a shipping option with tracking, once your package has been scanned into the postal service system, we are not responsible for your package. Although if your tracked package with gets lost, we will do our best to attempt tracking it down with the postal service.
Local Pick Up
Pick up in SE Calgary is available upon request and is appointment-base only. We will contact you via email to set up a time/day to pick up once it is ready. If you are having trouble with your desired product not having the pickup option available on the site, please email or instagram direct message us and we will fix it the issue as soon as possible!